FAQ & Contact Us

LOCATIONS

Where is my local Grocery Outlet store?

We’re so glad you asked!  Check out our Store Finder to find the Grocery Outlet closest to you: Store Locator

I’d like to recommend or lease Grocery Outlet a site. How do I propose a site?

If you have a real estate site you’d like us to consider, please visit our Real Estate page here: Real Estate

STORE EXPERIENCE

I have a feedback on a recent store experience.  How can I contact you?

Each store is independently operated and customer service feedback is handled directly by the owners. Please feel free to contact the store directly. For the contact information of the local store ownership please visit our: Store Locator

What is your return policy?

If for any reason you are not wowed with your purchase at Grocery Outlet we are happy to refund your money within 30 days of purchase upon presentation of your original receipt. For customers using a credit card or EBT, a credit will be applied to their account.

EMPLOYMENT

How do I apply for a job in a Grocery Outlet store?

The stores are independently owned and operated and all hiring is done by the owners.  Please visit our Jobs Page to apply to your local store: Work in a Store

I applied for a position. When will I hear back?

Each store is independently operated and hiring is handled directly by the owners. Please feel free to contact the store directly with any questions. Visit Store Locator for store contact information.

I’d like to own a Grocery Outlet!  What should I do?

If you’d like to own a Grocery Outlet, please check out our Owner/Operator information to get started: Own a Grocery Outlet

EMAIL PREFERENCES

What are WOW Alerts and how do I sign up?

The most exciting part of shopping at Grocery Outlet is finding that amazing deal — the one that makes you saw “WOW!” To serve you these “WOW” deals in real-time, we created WOW Alerts, an email program that pulls the best, top-selling, unadvertised deals from your local store and sends them straight to your inbox.  Read more.

To sign up to receive WOW Alerts, please visit our Preference Center.

I’ve moved and want to receive WOW Alerts for a different store. How do I change my preferred locations?

You can change your preferences in our Preference Center: Preference Center

Please check your information to make sure it’s correct, and then scroll down to the bottom of the page to change which stores you’d like to see Ads and WOW Alerts from.

How do I change the frequency of my WOW Alerts?

You can actually receive the deals daily or weekly on any day you choose by simply logging in with your email address at Preference Center. Once you’re logged in, just scroll down to WOW Alerts and you can change your preference.

MARKETING

How do I get your ad?

We send a print circular ad 1-2 times per month to customers close to our local stores. The best way to get all of our ads and stay up-to-date on our latest deals is by email.  Every time we have an ad, our email subscribers get it sent straight to their inbox.  And you also have a chance to sign up for WOW Alerts, a daily or weekly email of our hottest, unadvertised deals.  Are you signed up?  If not, you can sign up here: Sign up for Email

GENERAL QUESTIONS

How can I get the best deals at Grocery Outlet?

Over the years many enthusiasts have shared tips on how to make the most of being a Grocery Outlet Bargain Market shopper, and we want to share them here with you:

• Stop by often. Our inventory changes constantly. Find out when your store receives product and plan a trip on those days.
• When you find something you like, stock up. Many of our bargains are a one-time deal.
• Sign up for email from us, and follow us on Social Media. Sometimes we have special deals or in-store sales events, when the savings get really crazy. We always notify our email and social networking friends first when we do this. You can find us here: Sign up for Email, Facebook, Twitter, Pinterest, Instagram
• Look for what you’re not looking for.  Using a list is helpful for staying on budget, but many expert shoppers tell us they get some of their best deals by staying flexible and ready to act when they see a great bargain.

Does Grocery Outlet take manufacturer’s coupons?

Grocery Outlet does not accept manufacturer coupons. Our business model and relationships with top name brands allow us to buy products at an extreme discount off regular wholesale cost netting out all allowances, marketing funds (which include coupon redemption) and other expenses normally built into the cost.

This allows us to negotiate the absolute lowest cost and pass those savings directly to our customers by offering deep discounts every day. Many of our products are priced less than you would pay elsewhere with a coupon.

You can sign up to receive Grocery Outlet ads, and information about special buys, wine tastings, store events and Grocery Outlet sponsored coupons via email. Click here to visit our sign-up page: Sign up for Email

I need to find the balance of my Grocery Outlet gift card.  Where can I do that?

To check the balance on an existing gift card, please call: 1-888-529-6578

Can I get the balance of my gift card back in cash?

We cash out Grocery Outlet gift cards for balances under $10.

Who do we contact for donations for charitable events?

The local Grocery Outlet Store Owners are involved in their local communities and giving back is important to them.  Please contact the owner of your local Grocery Outlet store to make your request for local sponsorships and donations: Store Locator

Who do I contact about Public Relations?

You can contact our PR Dept:

Grocery Outlet Media Bureau
(510) 277-3301
press@groceryoutletmedia.com

PRODUCTS

I’d like to sell Grocery Outlet my product.  How do I get started?

If you have a product you’d like to sell us, please fill out your information here: Submit Products for Consideration

If you’d like to learn more about our Purchasing department, please visit this page: Sell Your Product at Grocery Outlet

Do you have additional feedback not answered above?

The best way to contact us is via email using the form below.  You may also leave a message at 510-704-6556, and we will contact you within 2 business days.